If you are interested in becoming a patient at West Alabama Spine and Pain Specialists, please contact your current healthcare provider to request a referral be sent to our office. After receiving the referral, our physicians will review your records to determine if we can provide medical treatment for your pain.
Please bring your insurance card(s), a photo ID, and a list of all medications that you are currently taking to every appointment. If you have any changes in your information, please let us know at your appointment.
We accept most major insurances including: Aetna, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, Medicare Advantage, United Healthcare, Tricare, Viva. Most insurances require patients to have a referral in place to one of our specialists. Patients are responsible for making sure a referral is in place before services are received. Our patients are encouraged to check with their insurance carrier to verify West Alabama Spine and Pain Specialists is in their care network. We will file a claim to our patient's primary insurance carrier as well as any secondary or supplemental insurance plans they may have once the primary carrier has paid.
Our statements are sent out monthly through our business office. All charges are due and payable within thirty (30) days of receipt. We accept cash, major credit cards, debit cards, and money orders for payment on your account. All outstanding balances and copays must be paid at the time of service, or the appointment will need to be rescheduled. If you have a question regarding your bill, please contact our insurance/billing department at 205-333-8554 extension 3. If you call after office hours, please leave a message, and your call will be promptly returned.
Appointment Cancellation Policy
Our goal is to provide quality medical care in a timely manner. To do so, we have had to implement an appointment cancellation policy. This policy enables us to better utilize available appointments for our patients in need of medical care. To be respectful of medical needs, please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to someone who needs treatment. This is how we can best serve the needs of all our patients. Our policy is as follows:
Appointments must be cancelled twenty-four (24) hours in advance to avoid a $50.00 cancellation fee.
Procedures must be cancelled twenty-four (24) hours in advance to avoid a $100.00 cancellation fee.
If you are unable to reach a staff member when you call, please leave a message on our voicemail. This allows us to ensure you did give notification in the appropriate amount of time and you to avoid the cancellation fee.
Requests for Medical Forms or Records
Forms are completed at the discretion of the physician. You will be notified of the fee once the form(s) have been reviewed and prior to completion. The fee is due prior to the forms being picked up, mailed, or faxed. For medical records, please speak with one of our receptionists for assistance in this matter. Generally, we charge $1.00/per page for the first twenty-five (25) pages and $.50/per page for each additional thereafter.